General term of sales

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1. Acceptance of conditions

 

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly states to accept them without reservation.
The present general conditions of sale govern the contractual relations between little home sarl and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.

 

2. Order

 

Automatic registration systems are considered as proof of the nature, content and date of the order. little home sarl confirms the acceptance of its order to the customer to the email address that it has communicated. The sale will not be concluded until the confirmation of the order. little home sarl reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer, at the time of taking the order commit this one: in case of error in the wording of the addressee's details, the seller can not be held responsible for the impossibility in which it could be to deliver the product.

3. Delivery

 

The delivery address will be the address as indicated by the customer. It is important that this information is accurate and complete. little home can not be held responsible for any inconvenience caused by inaccurate or incomplete information. In case of re-shipment, delivery charges are the responsibility of the customer.

 

After order confirmation, little home sarl undertakes to deliver to its carrier, all references ordered by the buyer. This carrier undertakes by contract with little home sarl to deliver the order to the address of the buyer provided by little home sarl. In the case of a transportation system called cash on delivery, the customer agrees to pay the carrier or his representative the full amount indicated in the order confirmation.

 

In addition for deliveries outside metropolitan France the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order.

 

Delivery will be made by the carrier chosen by the seller. Possible delays do not entitle the buyer to claim damages.

 

The delivery in the countries of the EEC are carried out by the Post colissimo Europe or Chronopost following the choice of the customer, for deliveries outside the EEC deliveries are made by international postal services or chronopost according to the choice of the customer. In the case of a technical product, the customer will take special care to check the correct operation of the delivered device, read the instructions for use that is provided.

 

In case of delivery delay related to the carrier, the customer must notify little home within 10 days of the notice of shipment sent automatically by little home the day of shipment, so that an investigation is opened.

 

The goods always travel at the risk of the recipient. Always check your parcel on arrival. The customer is responsible for checking the packages upon receipt, in the presence of the driver, and must declare without delay to little home and the carrier any problem found (damaged package etc ...). This mention must be specified on the carrier's delivery note. In case this approach is not carried out, little home could not accept any claim.

 

In case of apparent defects, the buyer has the right of return under the conditions provided in this document. Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.

 

4. Return and exchange

 

All products can be returned to little home within 14 days of receiving the order. The product must be returned in its original condition and packaging, intact, accompanied by all accessories, instructions and documentation, and must not have been used, worn, or have undergone such a minor deterioration. she, and be in a state of perfect cleanliness. The return costs are the responsibility of the customer. little home recommends to the customer to carry out the expedition taking all the guarantees so that the parcel arrives at destination and intact (colissimo followed, registered sending, complementary insurance guaranteeing him if necessary the compensation of the products up to their market value real in case of spoliation or loss of the goods, etc ...), the return being done at the risk of the customer.

 

All returns must be sent to the following address:

 

little home sarl
45, rue Jeanne d'Arc
62000 ARRAS
FRANCE

 

The invoice must be attached to the package.

 

Any product damaged, incomplete or whose original packaging is damaged (outside the normal opening of the packaging) will not be refunded, exchanged or returned to the sender. Any product returned within 14 days of receipt of the order will not be refunded, exchanged or returned to the sender. Any personalized product will not be refunded or exchanged.

 

In the case of a refund, it will be made within 14 days, with the exception of return costs.
If when ordering the customer has benefited from a promotional advantage (reduced price, free shipping ...), it will be refunded at the price that he actually paid or that he should have paid if he no longer meets the conditions to benefit from it. In the event that the sum of the items retained by the customer no longer reaches the amount allowing him to benefit from the delivery costs offered, a lump sum of € 3.90 will be deducted from the amount to be refunded.

 

5. Retraction

 

You have 14 days (from receipt of the articles) to make an opinion. In case of exchange or refund, return the item (s) nine (s) in its (their) original packaging, intact, with all the accessories, instructions and documentation. For this you must complete the withdrawal form available here: withdrawal form
In case of exercise of the right of withdrawal, little home sarl is required to refund the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 days.

 

6. Price

 

The price is expressed in euros.
The price indicated on the product sheets does not include transport.
Since the prices charged by LITTLE HOME's suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly.
The price indicated in the order confirmation is the final price, expressed all taxes included and including the VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation and commissioning costs.

 

7. Payment

 

The price charged to the customer is the price indicated on the order confirmation sent by little home sarl.
The price of the products is payable in cash on the day of the actual order.
Payment is made by credit card or Paypal. Online, Paypal allows you to pay via a banking server in a secure environment.

 

The order validated by the customer will be considered effective only when the payment centers concerned will have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, little home sarl reserves the right to refuse any order from a customer with whom there is a dispute.

 

8. Litigation

 

This contract is subject to French law. little home sarl can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products sold. The same is true for any modifications of the products resulting from the manufacturers. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution with the help of a professional association of the branch, a consumer association or any other advice of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. Failing that, according to Article R631-3, the consumer may seize either one of the jurisdictions territorially competent under the Code of Civil Procedure, or the jurisdiction of the place where he remained at the time of the conclusion of the contract or the occurrence the damaging fact.

9. Warranty

 

little home sarl guarantees that all selected products comply with French law.
In any case, little home sarl can not be held responsible for non-compliance with the laws and regulations in force in the country of reception, the liability of little home sarl is systematically limited to the value of the product in question, value to its date of sale and this without recourse to the brand or company producing the product.

 

In any case, the customer benefits from the legal guarantee of eviction and latent defects (Art.1625 and following of the Civil Code) as well as from the legal guarantee of conformity (Art.L217-4) on the condition that the buyer prove the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court, he must do so in a "short time" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact customer service: 5 days out of 7 (Monday to Friday during office hours).

 

10. Legal information

 

The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer has (Article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with little home sarl. In addition, little home sarl undertakes not to communicate, free of charge or in return, the details of its customers to a third party.